SLA credit calculator
Work out the service credit owed for a month, from the fee, the downtime and your credit tiers.
How it works
Uptime is the share of the month without downtime. The credit is the percentage of the fee set by the lowest tier the uptime fell under.
uptime = 100 − downtime ÷ 43,200 minutes × 100Questions
Is a credit the only cost?
No. Credits are usually small next to lost revenue and trust, which is why internal targets are stricter than the SLA.
Which month length is used?
30 days, which is how most SLAs measure.