# Terms of Service The agreement between you and PowerTraces when you use our website and service. ## Agreement These terms apply when you create an account or use PowerTraces. If you use PowerTraces for a company, you accept them for that company and confirm you're allowed to. If you don't agree, don't use the service. Our Privacy Policy explains how we handle personal data and is part of these terms. ## The service PowerTraces collects OpenTelemetry traces, logs and metrics from your applications and turns them into dashboards, reports, alerts and insights. Features and limits depend on your plan. We keep improving the service, so features may change; we won't remove a core part of a paid plan during a billing period without notice. ## Your account - You must be at least 16 and give accurate information. - Each account is for one person. Invite teammates to your organization instead of sharing a login. - Keep your password, passkeys and recovery codes safe and tell us at contact@powertraces.com if you think someone else has access. - You're responsible for what happens under your account and in organizations you own. ## Organizations and teams The person who creates an organization is its owner. Owners and admins decide who has access and what they can do. If you're invited to an organization, its owner controls the data in it, including after you leave. ## Plans, billing and cancellation - Paid plans are sold through Paddle, our merchant of record. Paddle processes payment, issues invoices and handles tax, and its buyer terms also apply to your purchase. - Subscriptions renew automatically for the same period until cancelled. You can cancel from the Billing page; your plan stays active until the end of the period you've paid for. - Prices are shown before you buy. We'll tell you at least 30 days before a price change affects your renewal. - If you downgrade, archive anything over the new plan's limits first. - Payments aren't refundable except where the law or Paddle's refund policy says otherwise. ## Usage limits Each plan includes limits on organizations, workspaces, data volume and retention. If you go over them, we may slow down or pause new data until you're back within your plan or upgrade, and we'll tell you when that happens. To protect everyone on the platform, we may also temporarily limit ingest when storage runs short. ## Acceptable use Don't use PowerTraces to: - break the law or anyone's rights, including privacy rights; - send malware, or try to break into, overload or disrupt the service or other customers' data; - get around plan limits or security measures, or access accounts or data you aren't allowed to; - resell the service or use it to build a competing product without our written permission; - send passwords, payment card data or special categories of personal data in telemetry. ## Your data You own the telemetry and content you send to PowerTraces. You give us permission to store, process and display it only to provide and protect the service for you. You're responsible for having the right to send it, including telling your own users where needed. For personal data in your telemetry we act as your processor. A data processing agreement is available on request. ## AI features Some features use AI to summarize data or answer questions. If you connect your own AI provider, your use of it is also governed by your agreement with that provider. AI output can be wrong; check it before relying on it for important decisions. ## Availability and support We work to keep PowerTraces available and fast, but we don't promise it will be uninterrupted or error-free unless we agree a service level in writing. We may pause the service briefly for maintenance and will try to do so at quiet times. Support is by email at contact@powertraces.com. ## Suspension and termination You can stop using PowerTraces and ask us to delete your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, puts the service or other customers at risk, or isn't paid. Where we reasonably can, we'll warn you first and give you time to fix the issue. When an organization or account is closed, its data is deleted. Export anything you want to keep before then. ## Our intellectual property PowerTraces, its software, design and brand belong to us. These terms give you the right to use the service while your account is active; they don't transfer ownership. If you send us feedback, we may use it without any obligation to you. ## Disclaimer Apart from what these terms promise, the service is provided "as is". To the extent the law allows, we don't give other warranties, such as fitness for a particular purpose. ## Limitation of liability To the extent the law allows, we aren't liable for indirect or consequential losses, or for lost profits, revenue or data, and our total liability under these terms is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability for intent, gross negligence, death or personal injury, or any other liability that can't be limited by law. If you're a consumer, you keep your statutory rights. ## Changes to these terms We may update these terms. For changes that materially affect you, we'll email account holders at least 30 days before they take effect. If you keep using PowerTraces after that, the new terms apply; if you don't accept them, you can cancel before they start. ## General These terms are governed by the law of the country where PowerTraces is established, without affecting mandatory consumer protections of the country you live in. If part of these terms can't be enforced, the rest still applies. Not enforcing a right isn't a waiver of it. ## Contact Questions about these terms: contact@powertraces.com.